Primal terms & conditions
Please read the Primal terms & conditions.
No skipping!
Key points
We know reading terms and conditions isn't the most exciting part of joining a gym, but we want to be completely transparent with you from day one. Here are the most important things you need to know before we dive into the details:
- All monthly memberships have an initial 60 day minimum term
- Followed by a 60 day cancellation notice period to cancel
- Memberships that are paid in full/upfront are non-refundable
- Memberships cannot be frozen or paused
- All usage limits reset on 1st of each month
PLEASE READ EVERY WORD OF THIS CONTRACT
By completing payment you are confirming that you have read, understood and are agreeing to the terms & conditions and cancellation policies outlined below.
These terms and conditions are entered into by and between Primal Fitness (hereinafter: "Primal") and You (hereinafter: "the Member" "I").
1.0 GENERAL
1.1 All contracts must be paid for in advance. Memberships will not be confirmed until payment has been received.
1.1.1 All memberships are personal, and cannot be shared.
1.2 I understand there are inherent risks in participating in a program of strenuous exercise. If I sustain or claim to sustain any injury while participating in the program, I acknowledge that Primal Fitness and the coaching team are not responsible – except where the injury was caused by gross negligence or by an intentional act of the coach.
1.3 I confirm that that I (the member) does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member's health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice by a medical doctor who should confirm the ability to exercise.
1.4 I understand Primal Fitness shall have no obligation to perform a fitness assessment or similar testing to determine the Member's physical condition. If an assessment is done at Primal Fitness. it is for the sole purpose of compiling comparative data in order to track the Member's progress in a programme and not for diagnostic purposes.
LIABILITY:
1.5 Each Member of Primal Fitness shall be liable for any property damage and/or personal injury caused by the Member on the Primal Fitness premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.
1.6 I understand my progress is dependent upon my effort, cooperation, consistency, and adherence to the program both inside and outside of the training sessions themselves.
6 WEEK CHALLENGE & ALL OTHER PROGRAMMES
1.8 Your 6 Week Challenge consists of 6 consecutive weeks of coaching and nutrition education at Primal Fitness, North Tyneside.
1.9 I understand that in order to be eligible for any guaranteed results (if applicable) I must attend at least 3 coaching sessions a week at Primal Fitness (every week) whilst completing all the action steps outlined in the Members Nutrition guidance.
2.0 CONTRACT DURATION & RENEWAL
The last thing we wanted to do was to put people into 12 month contracts that you can't get out of. We think giving us 60 days notice to cancel your membership is fair, and we'd love for you to continue to train with us right up until that point.
There is a 60 day minimum commitment to the program, and a 60 day cancellation period.
2.1 I understand that by completing payment and agreeing on this contract I commit myself to the minimum membership cancellation period of 60 days from the day acknowledged by Primal Fitness staff.
3.0 PAYMENTS
3.1 The Member agrees to pay monthly recurring fees as follows: As appropriate for the selected membership for every month's membership at Primal Fitness via recurring card payment through the Stripe payment system.
IMPORTANT – READ IT!
I agree to purchase a recurring membership at Primal Fitness as an automatic charge to my credit/debit card every month for a minimum contracted period of 60 days from the date of acceptance. Upon Requesting Cancellation, there is a 60 day gracing period before no more payments will be taken.
5.0 CANCELLATIONS
5.1 Following the initial minimum contracted term of 60 days all membership cancellations are subject to authorisation by Primal Fitness, we endeavour this to be 24-48 hours.
5.2 Cancellation of a contract prior to the expiration of the minimum contracted term requires an early termination fee equal to 100% of the remainder the of the 60-day agreement.
We have bills and staff members to pay too. We keep our word on everything we promise to deliver here at Primal Fitness so we expect you to hold up your end of the bargain by honouring this cancellation policy. We believe it is very fair.
